Privacy & Policy Page

Privacy & Policy

At velaX, we prioritize transparency and user satisfaction. Below are our key policies, designed to ensure a smooth and secure experience for all users.

Booking Policy

Appointment Confirmation: Once a booking is made, users will receive an email or app notification confirming their appointment or reservation. This includes details such as date, time, location, and any special instructions.

Modifying Bookings: Users can modify their bookings directly through the app, subject to availability. Changes should be made at least 2 hours before the appointment or reservation time.

Business Cancellations: If a business needs to cancel an appointment or reservation, users will be notified promptly via email or app notification, with an option to reschedule or cancel without penalty.

Privacy Policy

Data Collection: We collect only the necessary data to provide our services, including contact information and booking history. This data helps us offer a seamless user experience and tailor suggestions to your preferences.

Data Security: We take the security of your data seriously. All personal information is encrypted and stored securely. We do not share your data with third parties without your consent.

Third-Party Integrations: Our app integrates with third-party services to offer seamless bookings. We ensure that these partners adhere to strict data protection standards and respect user privacy.

Cancellation Policy

User Cancellations: Users can cancel their bookings directly through the app. Cancellations made more than 2 hours before the appointment or reservation time are free of charge. Late cancellations may incur a fee, as per the individual business's policy.

No-Shows: If a user fails to show up for a confirmed booking, they may incur a no-show fee, depending on the business's policy. Repeated no-shows may lead to a temporary suspension of booking privileges.

Feedback and Support

User Feedback: We value your feedback to improve our services. You can provide feedback directly through the app or by contacting our support team.

Customer Support: Our support team is available to assist with any issues or inquiries. Contact us via email or through the app's support chat for prompt assistance.

Updates to Policies

We reserve the right to update our policies periodically. Users will be notified of significant changes via email or app notification. Continued use of the app constitutes acceptance of any updated policies.